Spa Masters Management College Courses

Post Graduate Courses

Spa Masters offers intensive post graduate courses in spa management equipping you for Spa directorship, Daily spa operational management, Business management pertaining to this industry, and sound teaching on pre – opening expertise.

With the collaboration of the leadings spas, leading product houses around the world, we developed a curriculum that is highly recommended within the spa industry; our courses cater for all individuals in the industry who would like to take their professions a step higher.

The course structures are diverse but not limited to: marketing, communication, product choice, treatments design and spa menu preparation, spa design, quality management, leaderships, operational procedures, retail power, customer service, spa etiquette and transversal disciplines such as languages, financial management and staff recruitment & development.

Courses


Spa Management Operations Certificate		Duration: 4 weeks full time / part time

Spa Management Certificate (basics)		Duration: 6 weeks full time / part time

Spa Management Diploma (intensive)		Duration: 4 months full time – 4 days a week

Spa Director International Diploma		Duration: 6 months full time – 4 days a week

ALL COURSES CAN BE DONE ON A ONCE WEEK BASIS PLEASE CONTACT THE COLLEGE FOR MORE INFORMATION

The following topics are combined to make up the different modules:

About Spa

Spa History Business plan, Spa floor planning, architectural design, room design, flow and décor
International spa trends, Spa operations, service menu designing and pricing. Treatment choice and package designing.
Day-to-day managerial skills, front desk management.
Choosing and buying equipment, products and technological considerations to best suit your spa's image and positioning.

Financial Management

Understanding financial statements, Tax, Payroll and staff compensation, accounting practices for spas, Budgeting and costing.
Service profitability. How productive is your spa? Understanding discounting, Sales projections. scheduling for optimum profitability
Start up loans and supplier credit accounts. Stock management issues, retail projections.
Business legalities - Licenses, permits, insurance and ownership.

Marketing strategies

Customer retention: referrals Gaining & Retaining clients
Create great spa brochures, Spa promotions analysis.
Brand management, Strategic marketing and retail success.
Grand openings, soft opening, dealing with the media.
Target market research, positioning and goals.

Staff and Leadership skills

Recruitment: Agents, adverts, interviews.
Motivate your spa team for results.
Develop inspiring leadership skills - Become a Leader with Presence.
Staff management, contracts, policies, job descriptions, compensation, procedure manual and discipline guidelines, remuneration polices.
Team building.

Quality versus quantity

Who is your customer?
How to manage quality in the "closed door" spa environment.
Product training.
Customer relations: resolving complaints.
Comps, refunds and redo's.

Success in Retailing

How retail sales affects total revenue?
Therapists selling skills.
Retail Trends, Product choice for the Spa.

Ethics of communication

Learn a language: French, Italian, Spanish, German, and Mandarin*.

Work shop forums - Product training from major leading product houses, Expert guest speakers from recruitment agencies and top international spas.

Examinations - Written Thesis
Extra Modules Include; overview of treatments, massages, facials, Manicure, Pedicure and Body Treatments.